Nationwide Delivery Across South Africa: We offer reliable delivery to all major areas, including Pretoria, Johannesburg, Cape Town, Durban, and more within 3-5 days.

Help Centre

Help Centre

Welcome to the Glory Glam Products Help Centre.
 Here you’ll find everything you need regarding orders, delivery, payments, returns and product support

Orders

  1. Browse our products.
  2. Add your chosen items to your cart.
  3. Proceed to checkout.
  4. Enter your delivery details.
  5. Complete secure payment.
  6. You will receive an order confirmation email.

Please check your spam or junk folder first. If you still cannot find it, contact us with your full name and contact number so we can resend it.

Orders are processed quickly. If you need to make changes, contact us immediately. Once dispatched, orders cannot be cancelled.

Delivery

We deliver nationwide across South Africa, including Pretoria, Johannesburg, Cape Town, Durban and surrounding areas.

Delivery typically takes 3–5 working days depending on your location.

Once your order has been dispatched, you will receive tracking details via email.

If your order has not arrived within the expected timeframe, please contact us with your order number so we can follow up with the courier.

Payments

We accept secure online payments including debit and credit cards, EFT and other payment options available at checkout.

Yes. Our website uses secure encryption and trusted payment gateways to protect your personal and payment information.

Returns and Refunds

We have a return and refund policy in place. Please review our Refund and Returns Policy page for full details regarding eligibility and timeframes

Please contact us within 48 hours of receiving your order. Include:

  • Your order number

     

  • Clear photos of the product

     

  • A brief description of the issue

     

We will assist you as quickly as possible.

Once approved, refunds are processed according to your original payment method. Processing times may vary depending on your bank.

Product Support

Yes. Our styling tools are designed to work on all hair types. Always use the appropriate heat setting for your hair type.

Please refer to the instruction manual included with your product. If you need further assistance, contact our support team.

Please contact us with your order number and a description of the issue. If possible, include a short video showing the problem so we can assist faster.

Contact Us

If you cannot find the answer you’re looking for, please contact our support team through our Contact Us page.

When contacting us, please include:

  • Your full name

  • Order number

  • Description of your query

We aim to respond as quickly as possible during business hours.